5 On Your Side solves phone bill battle for woman and her husband with dementia

A Wake Forest woman tried over and over again to get Verizon to cancel her husband's phone service. He was diagnosed with dementia more than a decade ago and now lives in an assisted care facility. She contacted 5 On Your Side and within a week Verizon resolved the matter. Keely Arthur explains what happened and how you can be prepared if you ever need to handle bills and subscriptions for a loved one.